Customer Success Manager – B2B SaaS Solution in Golf

Location: Remote

Type: Full-Time

Who We Are

Gallus Golf is a leading software partner to the golf industry, supporting ~900 golf course clients with innovative marketing solutions. Our product suite—mobile apps, customer communication software, loyalty programs, tournament software, and more—helps golf courses drive engagement and revenue. We’re dynamic, forward-thinking, and looking for a Customer Success Manager who’s just as passionate about helping our partners succeed.

What You’ll Do

• Build Relationships: Be the go-to contact for a portfolio of new and existing golf course clients, ensuring they love using our platform and see real results.
• Stay in the Know: Become an expert on Gallus Golf’s products, from mobile apps to loyalty programs, and keep clients up to speed on new features and best practices.
• Collaborate & Communicate: Coordinate with our sales, dev, and partner teams to tackle any client challenges and maintain a smooth onboarding and support process.
• Drive Retention & Revenue: Spot opportunities for upgrades or new services, and proactively address client concerns to keep satisfaction and renewals high.
• Solve Problems: Quickly diagnose client issues, propose solutions, and follow through until the client is 100% satisfied.
• Champion Growth: Offer fresh ideas on campaign strategies, cross-promotions, and feature adoption so clients get maximum value from our offerings.

Who You Are

• Seasoned Pro: 2+ years in a SaaS-focused Customer Success or Account Management role, with a proven record of handling client issues, onboarding, and renewals.
• Technical Thinker: Comfortable explaining complex software or mobile solutions simply and clearly. Bonus if you’ve worked with CRMs or can run targeted client communication campaigns.
• Solution-Oriented: You thrive in fast-paced environments, tackle challenges head-on, and never stop asking how we can improve the client experience.
• People Person: Communication is your superpower—phone, email, web calls, you do it all. You adapt your style to help clients feel heard and supported.
• Golf Enthusiast: Familiarity with golf is a must! You’ll easily relate to our clients’ day-to-day needs and speak their language.
• Organizer Extraordinaire: Time management and organization come naturally to you, making sure client projects and campaigns run like clockwork.

Why Join Gallus Golf

• Innovative Environment: Work on cutting-edge solutions that transform how golf courses engage with their customers.
• Team Spirit: Collaborate with a supportive team that values ideas, initiative, and creativity.
• Professional Growth: We encourage continuous learning, offering ample opportunities to expand your skill set and advance your career.
• Competitive Benefits: $70k/year starting base salary + performance bonus and comprehensive benefits including generous PTO, health benefits, 401(k) matching, and profit sharing.

Ready to Apply?

If you’re a skilled customer success professional ready to make an impact at Gallus, we’d love to hear from you! Send your resume and a brief cover letter outlining your qualifications and interest to jason@gallusgolf.com.